Frequently asked questions.

Check-in runs from 6am to 7pm, and check-out is by 10am. Dogs not collected by 10am automatically move into daycare for the day and a late-collection charge applies.

We accept card or EFT only — we do not take cash.

Dogs require DHLPP and Bordetella, cats require HCP, and Rabies is required for all animals. Please bring proof at check-in.

Yes, owners provide food sufficient for the full stay. If it runs out, we'll supply similar food at the owner's cost.

Yes, we administer clearly labelled medications. Please note our team is not formally vet-qualified. Disclose any dietary needs at the time of booking.

Yes — a temperament evaluation is required before the first check-in. We reserve the right to refuse aggressive dogs.

Photos and videos may be used for marketing without compensation, and by using our services you consent to this. All personal data is handled in line with POPIA.

Our handlers supervise the dogs throughout the day. Real-time 4K cameras cover the facility and are monitored 24/7, on site and remotely by our management team. Every camera records, and footage is kept for 14 days.

We strongly recommend pet insurance. 4 Paws Inn & Hotel is not liable for damages, illnesses or injuries.

In the event of circumstances beyond our reasonable control — including pandemics and related government restrictions, load-shedding or prolonged power outages, civil unrest, fire, flood, extreme weather or other natural disasters — 4 Paws Inn & Hotel will take all reasonable steps to safeguard the dogs in our care and to keep owners informed. Where such events force a temporary closure or disruption of services, bookings may be rescheduled or credited at our discretion; fees already incurred for care provided remain payable. We are not liable for delays, cancellations or losses arising directly from force-majeure events, but the welfare of every dog in our care will always come first.