Terms and Conditions

A booking is confirmed only once we have accepted it in writing (by WhatsApp or email) and, where a deposit is required, once that deposit has been received.

We reserve the right to decline a booking at our discretion, including where we believe the service is not suitable for your pet at that time. If we decline, any deposit paid will be refunded in full.

All dogs must be fully vaccinated before attending. Required vaccinations are: DHLPP and Bordetella. Rabies vaccination is required for all animals. Proof must be provided at check-in.

Dogs must be free of fleas and ticks on arrival. We reserve the right to treat a dog at the owner's expense if parasites are discovered during a stay.

If a dog appears unwell on arrival, we may decline the booking for that visit to protect the health of other animals in our care. Any deposit paid for a visit declined on health grounds will be held as a credit toward a future booking.

We reserve the right to decline or end a stay if a dog's behaviour poses a risk to other animals, to staff or to itself. Where we end a stay early, we will contact you immediately to arrange collection.

We do not discriminate by breed, but all dogs must be suitable for a group daycare environment. Our assessment process exists to make this determination — not to exclude, but to match each dog to the right service.

Check-in: 6:00 AM to 7:00 PM.

Check-out for overnight guests: by 10:00 AM. Dogs not collected by 10:00 AM automatically move into daycare for the day.

Late collection charge: R52 per hour. For overnight guests, the charge runs from 10:00 AM on the day of collection until the dog is collected, up to midnight. For daycare guests, the charge runs from 7:00 PM until collection, up to midnight.

We understand that unforeseen things happen. If you know you will be late, please let us know as soon as possible so we can plan for your dog's needs.

We accept card and EFT only — we do not accept cash. Payment is due at check-out or on collection of your pet unless otherwise agreed in writing.

A 50% non-refundable deposit is required to secure overnight and long-stay bookings. Package days are sold as a bundle and are valid only as sold — they are non-transferable and non-refundable.

Outstanding balances that remain unpaid 30 days after the due date may be referred for collection.

Off-peak: 24 hours' notice required to cancel without charge.

Peak periods (school holidays, public holidays and the December season): 48 hours' notice required.

No-shows and late cancellations are charged in full. "No-show" means a booking for which we received no cancellation notice and the client did not arrive.

If we need to cancel a confirmed booking on our side, we will give you as much notice as possible and refund any deposit paid in full.

By making a booking, you authorise us to seek emergency veterinary care for your pet if we are unable to reach you or your emergency contact. We will always try to contact you first.

The cost of any veterinary treatment is the owner's responsibility. You will be provided with a full record of what treatment was sought and why.

We take every reasonable precaution to keep your pet safe and well while in our care. However, we cannot guarantee that accidents, illness or injury will never occur. By using our services, you accept that pet care carries inherent risks that no facility can entirely eliminate.

Our liability for any loss or damage arising from the care of your pet is limited to the value of the services booked for that visit. This limitation applies to the fullest extent permitted by the Consumer Protection Act, Act 68 of 2008. Nothing in these terms excludes liability for gross negligence or wilful misconduct on our part.